---
title: I got an Error 😧😥
description: "We're sorry to hear you're having trouble! Shoot us an email and provide the following: The device used to take the test The operating system of the device The name of the internet browser you were us"
---

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# I got an Error 😧😥

 I got an Error 😧😥 What to do if you encounter an error or bug. Shawna Moser

### Your test won't load, won't send or something else isn't right.

We're sorry to hear you're having trouble! Shoot us an email and provide the following:

- The device used to take the test
- The operating system of the device
- The name of the internet browser you were using
- The link of the test that is having the error
- [Your IP address](https://www.whatismyip.com/)
- Any troubleshooting you may have performed

We're happy to look into any behavior you may be experiencing and get to the bottom of it. 

Cheers,  
The Enroll Team

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