---
title: My Account is Frozen
description: Typically, accounts freeze due to violations of our Terms and Conditions of Service, inactivity or being unsubscribed from our mailing list. Accounts can also become frozen due to a violation or flagg
---

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# My Account is Frozen

 My Account is Frozen Uh-oh, your account is frozen. Why? Shawna Moser

Typically, accounts freeze due to violations of our Terms and Conditions of Service, inactivity or being unsubscribed from our mailing list.

Accounts can also become frozen due to a violation or flagged due to a non correlation of enroll poll answers. For example answering "YES" to being in 6th grade and answering "YES" to being a truck driver. 

Other forms of violations can include having duplicate accounts from the same IP address, malicious responses on tests, or spammed answers on tests.  

To read our terms and conditions, click [here](https://enrollapp.com/terms).

If your account becomes frozen and you believe this to be an error after reading our Terms of Service, feel free to reach out. We're happy to investigate.

Cheers,  
The Enroll Team

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